Mrs Sara Bowns

Organisation
Fellowes Ltd
Job title
Customer Service Manager

About Sara

Sara is a customer operations professional who leads through clear collaborative communication and practical problem‑solving. Known for strong relationships and driving continuous improvement, she supports teams to deliver high‑quality service, and brings strong commercial awareness with a track record of improving processes and results. She left Fellowes due to organisational restructuring.

Skillset & Experience

Skillset
  • Strategic Thinking
  • Cross Functional Collaboration
  • Building High Performing Teams
  • Organisational Culture Building
  • Employee Engagement & Retention 
  • Start up experience
  • Talent Development & Succession Planning
  • Dealer Channel Knowledge 
  • Transformational Change Management
  • Diversity and Inclusion
  • Conflict Resolution
  • Database Management
  • Compliance and Regulation Adherence
  • Sustainability & ESG Awareness
  • Wholesale / Distribution Knowledge 
  • Team Leadership
  • Risk Management
  • Relationship Building & Networking
  • Mentoring and Coaching
  • Public Speaking & Presentational Skills
Experience in
  • Data Analysis & Reporting
  • Customer Service 
  • Process Improvement / Lean practices 
  • Bid & Tender Writing 
  • Sales & Business Development
  • Operations
  • People & Culture
  • ERP Systems
  • Logistics & Distribution
  • E-Commerce Platforms 
  • Business strategies and modelling
  • Key Account Management 
  • Partnership Development