Statement on behalf of VOW Wholesale
Following recent developments in light of the current situation regarding COVID-19 (Coronavirus), VOW Wholesale remain open for business and are here to help and support our customer community.
During this difficult time, be assured that as a business we already have the infrastructure in place to be able to continue to supply. This includes enabling nearly all of our support colleagues to work from home, implementing changes in our operational shifts to ensure social distancing is adhered to, and implementing safety measures for our transport drivers.All of our employees are showing great dedication and loyalty across all areas to supporting our customer base.
Operationally, the VOW Wholesale team are showing great teamwork and we have staffing levels to ensure orders are picked and packed as required. However we are asking all of our customers to transmit orders as early as possible throughout the day to help us to maintain service and delivery levels, which undoubtedly will be affected by fluctuations of demand over the coming days and weeks.
Across the industry we are experiencing an unprecedented demand for certain product categories, some of which are now out of stock as these products have been diverted directly to support the heath care teams on the front line of this pandemic. However, we are working closely with our suppliers and have strong support across our product portfolio but as a business if necessary and wherever possible we are looking to re source any items in short supply. We will continually update our customers on our position.
From a transport perspective the team have robust plans and procedures in place to ensure the safety of our drivers and the recipients of our deliveries. Over the past few days we have had several requests for us to pick up customer direct deliveries utilising our well tested Wrapide service and we have adequate resource to increase this and support our customers. Should anyone wish to discuss this with us, we encourage them to talk to their VOW Wholesale account contact.
We appreciate safety is paramount at present and we believe utilising our transport system could help with this.We will continue to update the industry as the situation develops but as a team we would personally all like to thank all of our supporters for their continued support and loyalty at this difficult time.